Join Our Team

Engagement Specialist

axialHealthcare has an opening for an Engagement Specialist for a rapidly growing healthcare IT company. axialHealthcare’s mission is to improve the wellbeing of patients in pain, while creating value for our client partners. We are focused on solving complex pain and opioid therapy related problems through the power of big data, using advanced and predictive analytics. Our partners are health plans and ACO’s. axialHealthcare has a proprietary product suite founded on evidence-based pain management principles. The Engagement Specialist is fundamental in supporting our product line to educate healthcare professionals within our client groups and patients in pain. The Engagement Specialist should be an outgoing, self-motivated, creative, enthusiastic, highly organized, energetic, and professional individual that is detail and goal-oriented. We are looking for candidates in Birmingham, Nashville and Pittsburgh.

Duties:

  • Engage clinical practices via verbal and written outreach to increase utilization of axial’s products/services and end-user satisfaction
  • Provide education and speak knowledgeably about axial products/services
  • Locate and engage new and previously hard-to-engage clinical practices with persistent creativity
  • Identify product end-users needing product support and problem solve accordingly
  • Provide ongoing follow-up as needed for patients/clinical practices
  • Interact with patients telephonically/within a mobile application to introduce axial’s mobile app and troubleshoot as necessary
  • Effectively motivate and support patients as needed for a personalized product experience
  • Practice discretion and sensitivity when working with sensitive/confidential data
  • Support coordination efforts within axial’s clinical team
  • Provide continuous guidance on process improvement

Experience:

  • Experience in healthcare setting
  • Experience in customer service

Skills

  • Highly effective verbal and written communication skills
  • Strong reporting and detail oriented skills
  • Organizational skills
  • Proficient with MS Excel, Word
  • Training in motivational interviewing is a plus

Minimum Educational Requirement

  • College degree