Privacy Policy

Last updated and effective: 7/14/2026

Axial Healthcare, Inc. (“Axial,” “we,” “us,” or “our”) provides this privacy policy (the “Privacy Policy”) in order to demonstrate our firm commitment to privacy and to provide users (“user,” “you,” or “your”) with information about how we collect, process, use, store, and disclose Personal Information (as defined below) that we collect from you in connection with your access or use of our website, axialhealthcare.com, and any other websites controlled by Axial that link to this Privacy Policy, including all services, content, features, and functionality available through those websites (collectively, the “Website”).

This Privacy Policy also describes the choices you can make about the way your information is collected and used and how you may contact us if you have further questions about our privacy practices. This Privacy Policy does not apply to third-party websites. These third parties have their own privacy policies, and we encourage you to read such policies before accessing, using, or providing information to or through them.

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. THIS PRIVACY POLICY IS BINDING ON ALL THOSE WHO ACCESS OUR WEBSITE, whether acting as an individual or on behalf of an entity, including you and all persons, entities, or digital engines of any kind for which you access or use the Website and that may harvest, crawl, index, scrape, spider, or mine digital content by an automated or manual process or otherwise.

By accessing and/or using the Website, you accept and agree to the terms of this Privacy Policy, without modification. You also agree to be bound by our Terms of Use, set forth at https://axialhealthcare.com/terms-and-conditions/, into which this Privacy Policy is incorporated by reference.

WE MAY UPDATE OR MODIFY THIS PRIVACY POLICY AT ANY TIME, AT OUR DISCRETION, BY POSTING THE UPDATED VERSION, INCLUDING THE EFFECTIVE DATE OF THE UPDATED VERSION AT THE TOP OF THE PAGE. SUCH UPDATES OR MODIFICATIONS SHALL BE EFFECTIVE UPON BEING POSTED TO THE WEBSITE.

YOU ARE RESPONSIBLE FOR REVIEWING THIS PRIVACY POLICY PERIODICALLY TO ENSURE THAT YOU ARE AWARE OF ANY CHANGES TO IT. YOUR CONTINUED USE OF THE WEBSITE IS CONSIDERED YOUR ACCEPTANCE OF THESE TERMS AND ANY CHANGES THERETO. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, THE TERMS OF USE, OR ANY SUBSEQUENT MODIFICATIONS THERETO, YOU MUST NOT ACCESS OUR WEBSITE OR DISCLOSE ANY OF YOUR PERSONAL INFORMATION THROUGH THE WEBSITE. YOUR ONLY RECOURSE IS TO NOT USE THE WEBSITE.

CONTACT US

If you have any questions or concerns about our use of your Personal Information, please do not hesitate to contact us through any of the methods below.

Email: privacy@axialhealthcare.com

Mail: 209 10th Avenue South, Suite 350, Nashville, TN 37203

Phone: 615-345-3555

INFORMATION WE COLLECT

This Privacy Policy applies to all the information collected from you or submitted by you on the Site. The information that we collect about you depends upon the pages you visit and the services or features in which you elect to participate.

Personal Information

We may ask you to provide certain Personal Information. As used in this Privacy Policy, “Personal Information” is certain information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked, directly or indirectly, to a particular identified or identifiable individual. Personal Information does not include aggregated or de-identified information. All Personal Information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such Personal Information.

Non-Personal Information

We may also collect “Non-Personal Information,” which is information that does not identify or relate to an individual and that is obtained automatically when you access or use the Website, or that may be obtained by removing all identifiers from Personal Information (for example, by aggregating or anonymizing data). If we combine or associate Non-Personal Information with Personal Information that we collect through the Website, we will treat the combined information as Personal Information in accordance with this Privacy Policy.

Information You Provide to Us

We or our service providers may collect Personal Information from you and any devices (including mobile devices) you use when you: use or otherwise engage with our Website, contact us (via phone, email, postal mail, web form, or other means), connect with us via our Website or one of our social media pages, express interest in receiving information about us or our services, or respond to our communications to you (e.g., surveys, requests for feedback).

We may collect information from you both when you provide it voluntarily and also automatically (for example, through the use of cookies, pixel tags, and similar tracking technologies) when you access or use the Website.

We may collect the following categories of Personal Information from you, depending upon your interactions with our Website and the choices you make, as further described below in “How We Use Information”:

• Identifiers. Names, email addresses, postal addresses, telephone numbers, and Internet Protocol (IP) addresses of users of the Website.
• Information you submit to the Website, including emails, phone calls, or other communications you provide to us. This may include audio recordings, the date and time you interacted with us, the content of your interaction with us, and the method by which you interacted with us.
• Internet or other electronic network activity information. For example:
  • Browse history. Data about the webpages you visit.
  • Search history. Data about the search terms you enter.
  • Device, connectivity, and configuration data. Data about your device and nearby networks, including internet connection information, device ID numbers, browser type, operating system, computer equipment information, and regional and language settings.
  • Geolocation data. Data about your device’s location, which may be inferred from your internet connection data and your IP address.
• Protected Health Information. Axial does not collect any health information, including Protected Health Information (“PHI”) as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), from you through the Website. Actual and prospective patients of our affiliated provider, Wayspring, can learn more about the PHI data practices and obligations of Wayspring in Wayspring’s Notice of Privacy Practices.
• Demographic Data. Data about you such as business or company information, professional experience, and other data reflecting your preferences (for example, regarding communications with us).

Information Provided by Third Parties

We may receive information from third parties in connection with our Website, including from the following sources:

• Service providers (including IT hosting providers);
• Data analytics service providers;
• Email, chat, survey, feedback, and other communications service providers;
• Customer service providers; and
• Social media platforms.

If we combine information from other sources with Personal Information we already hold, we may treat the combined information as Personal Information in accordance with this Privacy Policy.

Information We Collect Automatically

We may collect information automatically about your device, browsing and usage activity, and patterns as you interact with the Website. This may include information about your interactions with the Website, such as the date, time, length, and frequency of any visit, the information you enter into the Website, your interactions with content, or pages or features that you access. It may also include technical data such as URL information, IP address, operating system, the types of devices you are using to access or connect to the Website, unique device identifiers, device attributes, network connection type, and other device and network information.

We may collect this information ourselves or through third parties, such as service providers (including IT hosting providers and data analytics providers).

Cookies and Other Tracking Technologies

Axial and certain third parties may use cookies, pixel tags, and similar tracking technologies to support the operation of the Website and to improve user experience. This information may be collected through server logs, cookies, pixel tags, and similar technologies. For more information, see our Cookie Policy.

HOW WE USE INFORMATION

We generally process your information when we need to fulfill a contractual obligation or where we or someone with whom we work needs to use your Personal Information for a reason related to their business or provision of services on our behalf. These legitimate business purposes are further detailed below. We only process Personal Information for these purposes after considering the potential risks to your privacy.

HOW WE SHARE YOUR INFORMATION

We share Non-Personal Information with third parties at our discretion.

We do not sell your Personal Information in the traditional sense (i.e., in exchange for money), and we will not do so. However, because we use analytics cookies, pixel tags, and similar tracking technologies, certain disclosures of online identifiers, device information, and internet activity to analytics partners may be considered “selling” or “sharing” under various data privacy laws.

In connection with our Website, we may share your Personal Information with certain third parties whom we engage to help us run our business and perform services on or through the Website, including under the following circumstances:

• Software and service providers we use to manage and process your information (for example, providers of communication services (e.g., email providers)).
• Corporate affiliates, including corporate partners, subsidiaries, other affiliated and associated entities, and customers.
• Matomo, to gather information about how you and other users engage with our Website.
• Marketing service providers we use to communicate with you.
• Business partners, including promotional partners who may help us run a joint promotion or who may provide a product or service in partnership or collaboration with us in participating regions.
• Third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
• Other third parties with whom you expressly request or authorize us to share your Personal Information.

We may also be required to transfer or disclose Personal Information to third parties without prior consent if required by law, such as pursuant to a court-ordered subpoena, search warrant, or other governmental or court order; if required by exigent circumstances; where necessary to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; where necessary to detect, prevent, or otherwise address fraud, security, or technical issues; or where we have another legitimate interest in doing so.

You understand and agree that your information and data provided by or otherwise collected or generated in connection with your use of the Website, including, without limitation, Personal Information, is subject to the rights and licenses granted to Company herein.

HOW WE SAFEGUARD YOUR PERSONAL INFORMATION

The security of your data is important to us, but remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information (for example, using encryption software that meets or exceeds industry standards, and keeping employees up to date on Axial’s security and privacy practices), we cannot guarantee absolute security of any information you transmit to us or through the Website.

ANY TRANSMISSION OF PERSONAL INFORMATION IS AT YOUR OWN RISK. BY USING OUR WEBSITE, YOU ACKNOWLEDGE AND ACCEPT THESE RISKS. AS A RESULT, WE CANNOT GUARANTEE OR WARRANT THE SECURITY OF ANY INFORMATION YOU DISCLOSE OR TRANSMIT TO US OR THAT IS OTHERWISE PROVIDED TO US, AND WE ARE NOT RESPONSIBLE FOR THE THEFT, DESTRUCTION, OR INADVERTENT DISCLOSURE OF SUCH INFORMATION. IT IS YOUR RESPONSIBILITY TO SAFEGUARD ANY PASSWORDS, ID NUMBERS, OR OTHER SPECIAL ACCESS FEATURES ASSOCIATED WITH YOUR USE OF THE WEBSITE.

HOW LONG WE STORE YOUR INFORMATION

We may store your Personal Information for as long as you use our Website or as necessary for the legitimate business purposes set out in this Privacy Policy. We may retain and use your Personal Information to the extent necessary to comply with our legal, accounting, or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Additionally, we may continue to store your Personal Information contained in our standard back-ups.

We may also retain Usage Information for internal analysis purposes. Usage Information is generally retained for a shorter period of time, except when Usage Information is used to strengthen the security or to improve the functionality of our Website, or when we are legally obligated to retain Usage Information for longer periods.

YOUR RIGHTS AND CHOICES REGARDING YOUR INFORMATION

Mobile Texts

By providing your telephone number to Axial, you consent to receive informational and marketing text messages and/or push notifications from or on behalf of us and/or our partners and suppliers. User may opt out at any time by replying STOP to the text message received or by calling us at the phone number listed under “Contact Us” above.

Marketing Preferences

If you have supplied your email address to us, you agree that, from time to time, we may further contact you via email. You can opt out from receiving such future marketing or other email communications from us at any time by using the unsubscribe function in the email you receive from us, or by contacting us as set forth under “Contact Us” above. Please allow sufficient time for your preferences to be processed. Once you opt out, you will not receive any promotional emails from us unless you opt back in at a later time. Even if you opt out of receiving marketing communications, however, you will still be a registered member of Axial, and we may still contact you for transactional purposes. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.

Managing Cookies

To learn more about how you can opt out of or manage cookies and other tracking technologies, please consult our Cookie Policy.

Third-Party Services

You can choose to limit the data that third-party services share with us using the options provided to you by the applicable third-party service (for example, the options provided by a third-party social media platform). You can also disconnect your use of the Website from the third-party service at any time using the options provided to you by the applicable third-party service. Please note, however, that if you disconnect from the third-party service, that will not delete the data we may have previously collected while you were connected.

SPECIAL NOTICE TO NON-U.S. USERS – TRANSFER OF DATA

Your information, including Personal Information, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer.

Services are provided solely to individuals located in the United States. By using the Website, you represent that you are located in the United States. If you are located in a country outside the United States and voluntarily submit Personal Information to us, you thereby consent to the general use and disclosure of your Personal Information as provided in this Privacy Policy and to the transfer of that Personal Information to, and/or storage of that Personal Information in, the United States.

POLICY ON CHILDREN’S INFORMATION

Our Website is not created for anyone under the age of 18 (“Children” or “Child”). By using the Website, you represent that you are at least 18 years old. If you do not meet this age requirement, then you must not access or use our Website.

Protecting the privacy of children is very important to us. We strictly adhere to the Children’s Online Privacy and Protection Act of 1998 (“COPPA“). For that reason, we do not knowingly collect or maintain information obtained through the Website from those we actually know are under 18 years of age, and no part of the Website is structured to attract anyone under 18. For more information about COPPA, which applies to websites that direct their services to children under the age of thirteen (13), please visit the Federal Trade Commission’s websites at https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions.

If you are a parent or guardian, and if you are aware that your child has provided us with Personal Information, please contact us through one of the methods listed under “Contact Us” above. If we become aware that we have collected Personal Information from children without verification or parental consent, we will take reasonable steps to remove that information from our servers.