Operations and Clinical Manager, Pittsburgh Market

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The Operations and Clinical Manager leads our Pittsburgh-based Comprehensive Recovery Solutions team of Peer Recovery Specialists and Recovery Partners. Their primary responsibility is to oversee the daily activities of staff engaged in the delivery of services to members enrolled in the program. The Operations and Clinical Manager will ultimately be responsible for the collection, perpetual monitoring, and presentation of outcomes and key performance indicators for axial’s Pittsburgh-based Comprehensive Recovery Solution. Our ideal candidate would have management experience in the behavioral health arena, preferably in the field of substance use disorders. Strong organizational and communication skills are a must, as well as the ability to effectively support and mentor staff.

Responsibilities

  • Responsible for day-to-day operations of axial’s Comprehensive Recovery Solution for Pittsburgh
  • Lead delivery of in-market execution of Recovery Solutions playbook
  • Supervise and manage axial’s Recovery Partners and Peer Recovery Specialists, ensuring compliance with policies and procedures and assisting with member triage and support
  • Partner with the Community Relations Specialist to enhance member enrollment in axial’s Comprehensive Recovery Solution
  • Support management and contribute to enhancement of relationships with ASAM level 3 and 4 providers in the Pittsburgh area as well as MAT clinics
  • Develop and execute on benchmarks and key performance indicators, including member engagement and success metrics
  • Ensure compliance with federal and state regulations as well as health plan policies relative to program documentation and reporting
  • Perform other duties as required, assigned, or requested

Requirements

  • 8-10 years of experience in clinical service delivery
  • Supervisory experience; clinical preferred
  • History of managing substance use disorder or behavioral health programs preferred
  • Excellent written, computer, presentation, and oral communication skills
  • Strong leadership skills and willingness to support and manage front-line staff
  • Passion for serving patients with substance use disorder

Preferred Qualifications

  • Track record of grit, results, and working on high-performance teams
  • Voracious appetite for learning and self-improvement
  • Start-up, healthcare services, healthcare IT, and/or entrepreneur skills a plus