Engagement Specialist, Alabama Market

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The Engagement Specialist is responsible for engaging and educating healthcare professionals and their support staff within a specified market. The Engagement Specialist will support their in-market team’s strategy and execution of axial’s Risk Mitigation Services in support of key outcomes. The ideal candidate should be an outgoing, self-motivated, creative, highly organized, energetic, and professional individual that is detail and goal oriented.  The candidate should enjoy interacting with healthcare practices over the phone in order to introduce services and build a strong and lasting partnership.  This role reports to the Market Lead and is part of axial’s market engagement team.

Responsibilities

  • Represent axialHealthcare in initial interactions with healthcare practices, providers or members
  • Engage clinical practices and providers through verbal, in-person and written communication to build strong relationships and provide education around axial’s products and services
  • Develop rapport with clinical practices and providers, especially practices that provide resistance in desire to engage
  • Tailor communication to each practice to best leverage axial’s products and services relative to the provider’s needs
  • Drive outcomes and goals around practice engagement and education surrounding Risk Mitigation services
  • Provide routine follow-up to clinical practices as needed to support Risk Mitigation services
  • Practice discretion and sensitivity when working with sensitive/confidential data in accordance with HIPAA regulations
  • Coordinate relationships between providers and axial’s clinical team and support their engagements through preparation of practice summaries
  • Provide continuous feedback to enhance the outreach strategy and product development

Requirements

  • Associate Degree required; Bachelor’s Degree preferred
  • Self-starter with start-up mentality to help build solutions, think critically, and adapt quickly
  • Ability to build genuine rapport with providers and comfortable with having difficult and sensitive conversations
  • An intrinsic drive and desire to achieve goals and exceed expectations
  • Understanding of how their role drives the company’s goals and each small detail can make a large impact
  • Customer-service oriented with exceptional follow-through and follow-up
  • Willingness to evolve and improve and comfortable with constructive feedback
  • Ability to solve problems creatively
  • Strong written, verbal, and in-person communication skills
  • Comfortable and self-disciplined to work in a dynamic and remote environment
  • Strong organizational skills and attention to detail

Preferred Qualifications 

  • Background and/or experience in healthcare with an understanding of pharmacotherapy and procedures around pain management, behavioral health and medication-assisted treatment
  • Experience in providing excellent customer service